All too often, when faced with crises, companies appear to be on the defensive and inevitably adopt a reactive position. The longer a company remains in a defensive mode, the more damage it does to its reputation and the more difficulty it has to successfully emerge from the crisis.
The digital age compounds this dilemma by forcing companies to wage a battle for credibility in real time. Without sufficient experience in handling such situations, companies are left with difficult and time-sensitive choices.
Our team of consultants has managed a wide array of crises and brings its experience to bear in helping clients anticipate, sense, react to, contain, learn from and redesign effective organizational procedures for successfully managing crises.